These are not nice ideas, and accessible is not a badge for a footer. Each one is something a person here has to do, every time. If we ever miss one, tell us and we will fix it.
A real person reads every text. Not a bot, and not an auto-reply.
Answered as fast as we can Mon–Fri 6am–6pmYou get a message on the way. Nobody just calls, and nobody just shows up at your door.
Everyone who answers our phone knows what a relay call sounds like. The pause is not a robocall. We wait.
You get the problem and the price in writing before we start work. Not spoken in the driveway.
A photo of the unit, the panel or the leak tells us more than a phone call would. Send as many as you want.
Same licensed crew, same standard of work. That does not change because you booked us by text.
We do not book an interpreter from an agency. The signing is done by one person, the same person every time. Ask when you text, and we will tell you when he can be there.
Text to ask about ASL →This trade runs on the phone call. The dispatcher, the callback, the price spoken to you in your driveway. None of that is a law of nature — it is just how it has always been done, and it quietly shuts people out. So we built a second way in.
Send a photo if you can. Tell us your address and whether it is an emergency.
You get a window and the name of the tech who is coming.
They show you the problem, and you get the price in writing before any work starts.
Booking by text is not a side door to some smaller service. It is how you reach the same licensed crew for any of the four trades, anywhere from Horseshoe Bay and Marble Falls through Leander, Cedar Park, Austin, Round Rock and Georgetown.
Panels, service upgrades, troubleshooting, new circuits and EV charger outlets. A master electrician on every job.
Install, repair and maintenance, sized for a Central Texas summer rather than the rating on the box.
Generac generators sized, installed and serviced - transfer switch, gas, permit and startup included.
Leaks, repipes, water heaters, fixtures and drains, from the same contractor and the same truck.
Not sure which one it is? Text a photo and we will tell you. If you would rather write it out than type it, the contact page has a form, and it sends to the same text thread.
Questions
Yes. Text (512) 939-9485 and tell us what stopped working. We text back with a time. The tech texts before they arrive. You never have to make a call.
Yes. (512) 939-9485 is a mobile. Texts arrive on it and a real person reads them — not a bot, and not an auto-reply.
Yes. We know what a relay call sounds like. The pause at the start is not a robocall. We wait.
Yes. The tech shows you the problem, and you get the price in writing before any work starts.
Yes. Same licensed, insured crew, same standard of work. That does not change because you booked us by text.
Yes. We do not book an interpreter from an agency. The signing is done by one person, the same person every time. Ask when you text and we will tell you when he can be there. For a small repair, most people find text and photos faster.
Yes. We work across Horseshoe Bay, Marble Falls, Leander, Cedar Park, Austin, Round Rock, Georgetown, Lago Vista and North San Antonio. Text us your address and we will tell you straight away whether we can get to you.
One number, two ways in. Text it or call it — both reach a person, not a queue. We cover Horseshoe Bay, Marble Falls, Leander, Cedar Park, Austin, Round Rock, Georgetown, Lago Vista and North San Antonio.
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rick@proteks.ac
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